Thank you for choosing the accommodation services of SF PROPERTIES (SW) LTD. As we provide hotel and homestay accommodation services rather than selling physical goods, the term “shipping” mentioned on this page does not refer to the delivery of merchandise, parcel transport, or logistics dispatch.

This policy outlines the processes for order confirmation, service arrangement, provision of check-in details, and service delivery following the purchase of accommodation services.

  1. Nature of Services
    SF PROPERTIES (SW) LTD provides accommodation booking services in the UK, including:
    Single room accommodation;
    Double room accommodation;
    Twin room accommodation;
    Shared room accommodation;
    Short-term accommodation arrangements;
    Long-term accommodation arrangements.
    Our services combine online booking with an offline accommodation experience and do not involve the shipping of any physical products.
    Once payment for the accommodation order is completed, we will arrange the corresponding accommodation services based on the booking details.
  2. Order Processing Time
    We process order information promptly after the customer submits a booking and completes payment.
    Typically:
    Order confirmation is processed after successful payment;
    We verify the booking details and accommodation arrangements;
    Upon confirmation, we send the relevant accommodation confirmation details to the customer.
    In exceptional circumstances—such as peak booking periods, system maintenance, or other unforeseen factors—we may require additional time to process the order and will communicate this to the customer in a timely manner.
  3. Service Confirmation Methods
    Accommodation service confirmation is primarily handled electronically, including:
    Order confirmation emails;
    Notifications regarding check-in information;
    Details of accommodation arrangements;
    Other necessary service information.
    When submitting an order, please ensure that accurate and valid contact details are provided so that we can send relevant accommodation information promptly.
  4. Delivery of Check-in Services
    Once the booking is complete, the service commences on the scheduled check-in date.
    The service delivery process includes:
    Customer completes the accommodation booking;
    Receipt of order confirmation;
    Arrival at the accommodation location on the scheduled date;
    Completion of check-in according to provided instructions;
    Enjoyment of accommodation services for the duration of the booking.
    The actual provision of accommodation services is determined by the check-in and check-out dates confirmed in the customer’s order.
  5. Service Schedule
    The timing of accommodation services is determined by the specific package purchased by the customer. For example:
    Single-night package: Accommodation provided for one night based on the booking date;
    Multi-night package: Accommodation provided for the corresponding number of consecutive nights based on the confirmed dates;
    Long-term stay package: Services provided based on the accommodation period confirmed by both parties.
    The specific service period will be clearly stated in the order confirmation details.
  6. Address and Check-in Information
    Once the customer has purchased the accommodation service, we will arrange and provide the necessary check-in information based on the order.
    Relevant information may include:
    Accommodation location details;
    Check-in time;
    Check-in procedures;
    Contact details;
    Other important check-in notes.
    Customers should keep this information safe to ensure a smooth check-in process.
  7. Service Changes and Adjustments
    If accommodation arrangements need to be adjusted due to special circumstances—such as room maintenance, temporary unavailability, or other factors affecting service delivery—SF PROPERTIES (SW) LTD will contact the customer as soon as possible and provide a reasonable solution based on the situation.
    We will make every effort to ensure customers receive the confirmed accommodation service experience.
  8. Customer Responsibilities
    To ensure the smooth delivery of accommodation services, customers are required to:
    Provide accurate booking information;
    Check in on the confirmed dates;
    Comply with the rules and regulations of the accommodation location;
    Keep the accommodation tidy;
    Safeguard personal belongings.
    Failure to check in according to the booking arrangements may affect the provision of services.
  9. Service Cancellation and Refunds
    If a customer needs to cancel the accommodation service, please contact us in accordance with the relevant provisions of the website’s refund policy.
    Refund processing will be based on:
    The time of cancellation;
    The order type;
    The confirmed accommodation arrangements;
    And will be handled in accordance with applicable policies.

Thank you for choosing SF PROPERTIES (SW) LTD. We remain committed to providing our customers with a comfortable, convenient, and reliable accommodation experience in the UK.