Thank you for choosing the accommodation services of SF PROPERTIES (SW) LTD. This refund policy applies to hotel and vacation rental accommodation services purchased through our website.

As we provide accommodation booking services rather than selling physical goods, the rules regarding refunds, cancellations, and adjustments in this policy pertain specifically to accommodation orders, check-in arrangements, and service bookings; they do not involve product returns or shipping refunds.

We advise customers to carefully verify check-in dates, room types, the number of guests, and relevant service details before finalizing a booking. If you need to cancel or modify your order, please contact us as soon as possible so we can assist you promptly.

  1. Order Cancellation Policy
    If a customer is unable to check in on the scheduled date due to personal reasons, they must contact us in advance to request a cancellation.
    Cancellation requests must include:
    Order confirmation details;
    Name of the person who made the booking;
    Contact information;
    Reason for cancellation.
    Upon receipt of a cancellation request, we will review the order details and process any applicable fees in accordance with this refund policy.
  2. Conditions for Refunds
    Customers may be eligible for a refund in the following situations:
    A cancellation request is submitted within the stipulated cancellation period;
    SF PROPERTIES (SW) LTD is unable to provide the confirmed accommodation service;
    Accommodation services cannot be provided due to special circumstances;
    Other situations meeting refund criteria.
    The refund amount will be determined based on the order status, the timing of the cancellation, and the specific accommodation arrangements.
  3. Non-Refundable Situations
    Refunds may not be available in the following cases:
    Failure to check in without prior notice (“No-show”);
    Cancellation on the scheduled check-in date;
    Voluntary departure after the accommodation service has commenced;
    Inability to check in due to the customer’s personal reasons;
    Special offers or package deals that do not qualify for refunds.
    Eligibility for a refund will be determined based on the specific circumstances of the order.
  4. Refund Processing Time
    If your refund request is approved:
    We will initiate the refund process within 3 business days of confirming the refund;
    The actual time it takes for funds to be credited to your account may vary depending on the bank, payment provider, or payment method used.
    Refunds are typically returned to the original payment account used by the customer.
  5. Modification of Accommodation Dates
    If a customer wishes to change their check-in dates or accommodation arrangements, please contact us as early as possible. Date adjustments are subject to confirmation based on:
    Current room availability;
    Availability for the new check-in date;
    The status of the original booking.
    If the accommodation rate changes following the adjustment, the customer may be required to pay the price difference.
  6. Cancellations by the Company
    If SF PROPERTIES (SW) LTD is unable to provide the confirmed accommodation due to reasons such as:
    Accommodation arrangements can no longer be fulfilled;
    The room becomes unavailable for use;
    Other circumstances affecting service delivery;
    We will notify the customer promptly and, depending on the situation, offer:
    Adjusted accommodation arrangements;
    Service rescheduling;
    Or an eligible refund.
  7. Payment Information
    Accommodation services provided by SF PROPERTIES (SW) LTD are “One-Time Purchase” services.
    The fee paid by the customer applies only to the specific accommodation booking:
    It is not a subscription service;
    It does not auto-renew;
    It does not result in recurring charges.
    Should the customer wish to book accommodation again in the future, a new booking must be submitted and payment completed.
  8. Handling Special Circumstances
    If a customer is unable to check in due to unforeseen circumstances, such as:
    Transportation disruptions;
    Sudden personal emergencies;
    Other special reasons;
    Please contact us as soon as possible.
    We will assess the situation and provide reasonable assistance wherever possible.

Thank you for choosing SF PROPERTIES (SW) LTD. We value every customer’s accommodation experience and are committed to providing transparent, clear, and reliable booking services.